ZUNZHONGKEHU，LIJIEKEHU，CHIXUTIGONGCHAOYUEKEHUQIWANGDECHANPINYUFUWU，ZUOKEHUMENYONGYUANDEHUOBAN。ZHEISHIWOMENYIZHIJIANCHIHECHANGDAODEFUWULINIAN。

　　YI、MEIZOUYIBU，SHOUXIANXIANGDAODESHIGUKEZAIQIYEYOUMAIFANGSHICHANGZHUANBIANWEIMAIFANGSHICHANGHOU，XIAOFEIZHEDEXIAOFEIGUANNIANCHANSHENGLEBIANHUA。MIANDUIZHONGDUODESHANGPIN(HUOFUWU)，XIAOFEIZHEGENGLEYUJIESHOUZHILIANGHAODESHANGPIN(HUOFUWU)。ZHEILIDEZHILIANGBUJINJINZHICHANPINDENEIZAIZHILIANG，HAIBAOKUOCHANPINDEBAOZHUANGZHILIANG、FUWUZHILIANGDENGYIXILIEYINSU。YINCIBIXUQUANMIANDI、ZUIDAXIANDUDIMANZUXIAOFEIZHEDEXUQIU。YINGZHANZAIGUKE(HUOXIAOFEIZHE)DELICHANG，ERBUSHIZHANZAIGONGSIDELICHANGSHANGQUYANJIU、SHEJIHEGAIJINFUWU。

　　1.WANSHANFUWUXITONG，JIAQIANGSHOUQIAN、SHOUZHONG、SHOUHOUFUWU，DUIGUKEZAISHIYONGSHANGPINZHONGCHUXIANDEGEZHONGWENTIJISHIBANGZHUJIEJUE，SHIGUKEGANDAOJIDAFANGBIAN。

　　2.GAODUZHONGSHIGUKEYIJIAN，RANGKEHUCANYUJUECE，BACHULIKEHUDEYIJIANZUOWEISHIGUKEMANYIDEZHONGYAOYIHUAN。QIANFANGBAIJILIUZHUYIYOUGUKE。

　　3.JIANLIYIQIEYIGUKEWEIZHONGXINDEJIZHI。QIZHONGGEGEJIGOUDESHELI、FUWULIUCHENGDEBIANGEDENGDENG，DOUYAOYIGUKEXUQIUWEIZHONGXIN，DUIGUKEYIJIANJIANLIKUAISUFANYINGJIZHI。

　　二、顾客永远是对的

　　1.GUKESHISHANGPINDEGOUMAIZHE，BUSHIMAFANZHIZAOZHE;

　　2.GUKEZUILEJIEZIJIDEXUQIU、AIHAO，ZHEIQIAQIASHIQIYEXUYAOSOUJIDEXINXI;

　　3.YOUYUGUKEYOU“TIANRANYIZHIXING”，TONGYIGUKEZHENGCHAOJIUSHITONGSUOYOUGUKEZHENGCHAO。

　　SAN、GUKEMANYIDESANYAOSU：

　　1.SHANGPINMANYI：ZHIGUKEDUISHANGPINPINZHIDEMANYI。

　　2.FUWUMANYI：ZHIGUKEDUISUOGOUSHANGPINSHOUQIAN、SHOUZHONG、SHOUHOUFUWUDEYIZHONGKENDINGTAIDU。WULUNSHANGPINDUOMEWANSHAN，JIAGEDUOMEHELI，DANGTAJIANZHUYUSHICHANGSHI，DOUBIXUYILAIFUWU。“SHOUHOUFUWUZHIZAOYONGJIUGUKE”。

　　3.QIYEXINGXIANGMANYI：ZHISHEHUIGONGZHONGDUIQIYEZONGHESHILIHEZONGTIYINXIANGDEKENDINGPINGJIA。